CHITTYBABU SATHYANARAYANAN

Email: Chittybabu.sr@gmail.com

Mobile: +60- 1139386396

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Professional Summary:

·         Having 8.5 Years of total IT Experience in which 6 Years of Experience in Functional Testing

·         Having Overseas work experience in France and currently working in Malaysia

·         Experience in Maintenance, support and development projects as well.

·         Major Experience in Packaged Application testing by using Siebel CRM, Mobile testing, Web portal testing, Integration testing, System testing and End to End testing.

·         Excellent team player with good communication and interpersonal skills

 

Professional Experience:

·         Working as a Software Engineering Senior Analyst in Accenture from March 2011 to till date

·         Worked as a Consultant in Capgemini from Oct 2009 to March 2011

·         Worked as a Siebel Consultant in Accenture, under Source one management from July 2009 to Oct 2009

·         Worked as a Senior software engineer in IBM, under Artech Infosystem from May 2008 to June 2009

·         Worked in Arcot Infotech Pvt Ltd from Oct 2001 to August 2004

 

Technical Skills:

CRM                                          :              Siebel 7.5, 7.8, 8.0

Languages                            :              C and C++

RDBMS Expertise              :              Oracle, DB2, MS SQL 2000

Scripting language              :              eScript

Defect management              :              QC, IBM RQM, Jira

Operating System              :              :              Windows XP, Windows 7

Packages                            :              MS-Office

 

Projects Summary:

 

Project #1

Project name                            :              Celcom BSS/OSS Transformation

Client                                          :              Celcom Malaysia

Project Duration                            :              April 2013 - Present 

Environment                            :              Siebel 8, Windows7, Oracle 9i, IBM RQM

 

 

 

 

Description:

Celcom Axiata Berhad (Celcom) is Malaysia’s second-largest mobile telecoms operator and largest mobile broadband provider. Its core business is in providing prepaid and postpaid mobile voice services. Its strong growth has been further supplemented by the growing data services segment and mobile broadband business, making it Malaysia's leading mobile broadband provider. Celcom is also achieving significant growth in other areas, namely m-commerce, enterprise solutions and wholesale services.

 

Roles and Responsibilities:

·         Involving in the preparation of the test cases and execution of the Test Cases for the Major R2 Release and CR (Change Release) for the various application such as Siebel Call Center, ATG, Webportal, RSIM, UIM and RPOS

·         Performing complete end to end System integrating testing including the external systems.

·         Conducting the User Acceptance testing with the client directly and coordinating with the Apps team to closure the issues raised by the client.

·         Taken the ownership for the defect management by using IBM RQM and CQ, sending the open defects on daily basis and coordinating with the Apps team to closure the existing defects/issues

·         Conducting the meeting with the external application team directly and on call support to identify the issues and the timeline

·         Performed internal review of the test cases to cover all the scenarios in the functional design documents

·         Sending the consolidated daily status report to the client

·         Contribution in the Planning and execution of the Regression testing

·         Consolidating the issues/defects identified during Regression testing

·         Conducting the internal meeting with the testing team on weekly basis.

·         Helping team to identify the defects and tracking with the development team to closure the defects

 

Project #2

Project name                            :              BAU Enhancement Releases/Agile

Client                                          :              Telstra

Duration                                          :              March 2011 - April 2013 

Environment                            :              Siebel 8, Windows XP, Oracle 9i, SQL, QC, Jira

 

Description:

Telstra is a Diamond Client to Accenture and is one of the biggest telecommunication player in Australia. Telstra has been constantly working in enhancing its Siebel Call Centre application to make the experience of customer service smoother and to make the order more familiar and easier to handle.

 

Roles and Responsibilities:

·         Involved in Preparation of Test Cases and Execution of the Test Cases for the Agile model

·         Effective Contribution in the Grooming sessions and Planning poker sessions

·         Performed Internal review to improve the Quality and to minimize the BA review comments

·         Taken the Ownership to drive the PSI Phase I and Phase II execution. Co-ordinated with Products and Billing team during PSI execution and also contributed by doing the extended support by executing the PSI test cases and provided the status report to the Leads

·         Sending the Iteration consolidated daily status report (CRM, Products and Billing) to Onshore

·         Contribution in the Planning of AT retrofit testing and regression testing

·         Consolidating the issues/defects identified during Retrofit testing

·         Co-ordinated with the CIT testing team and Automation testing team when needed

·         Allocating the User Story during test planning phase by identifying the right resources.

·         Conducting the internal meeting with the testing team to provide any support/inputs if needed

·         Ability to understand the agile stories and provided apt delivery and found defects

·         Using QC & JIRA tool for the defect management

 

Project #3

Project name                            :              Renault Global Sourcing

Client                                          :              Renault

Duration                                          :              October 2009 - March 2011

Environment                            :              Siebel 7.5, Windows XP, Oracle 9i, QC

 

Description:

Renault SA is an international automobile manufacturer based in France. The Company acts as a parent company for its subsidiaries located throughout the world. Renault has two main areas of business activity: the Automobile division, which handles the design, manufacture and marketing of vehicles, and the Sales Financing division, which is closely linked to the Company's sales activities

 

Roles and Responsibilities:

·         Involving in both support and enhancement.

·         Handling the Incidents without impact the SLA on Renault

·         Hands on experience in incident Management tool (CHIPRE)

·         Prepare the RCA for K1 incidents and Dashboard for all the incidents.

·         Involved in Siebel Roadbook Application enhancement

·         Handling the Change management issues

·         Involved in the data corrections from the external application

·         Updating the CDI, DDA documents during enhancement

·         Carried Functional and Integration Testing.

 

 

Project #4

Project name                            :              Renaissance

Client                                          :              StarHub

Duration                                          :              July 2009 - Oct 2009

Environment                            :              Siebel 8.0, Windows XP, Oracle 10g, QC

 

Description:

StarHub is Singapore's fully-integrated info-communication company, offering a full range of communications and entertainment services for both consumer and corporate sectors. The Operational CRM initiative focuses on a convergence of its CRM systems for Star Hub Comms, Cable and Interactive products. The goal of this technological convergence is to improve the operational effectiveness and to enhance customer experience through a common CRM portal used by different sales and service teams. This is a unified Customer front desk application with an integrated view of Customer, Account management, Trouble ticketing, Service request, Sales order capture, Order fulfillment management and Campaign execution management.

 

Roles and Responsibilities:

·         Working in the Order Fulfillment management (FFM)

·         Liaise with the onshore team in order to gain complete functional knowledge

·         Analyzed the Application Functional design (AFD) documents to get the details about the functionalities of the FFM

·         Analyzed the Application Technical design (ATD) documents to get the Technical details about the FFM

·         Working in the Defects Fixing from the UAT and SIT.

·         Modified the objects, workflows and escript as per the AFD

·         According to the FIX, modify the changes in the different environment

·         Doing Unit testing for all the Fixes

·         Having the Call with the Client incase the client needed

 

Project #5

Project name                            :              NICE (NYCHA Improving Customer Experience)

Client                                          :              New York City Housing Authority

Duration                                          :              April 2009 - June 2009

Environment                            :              Siebel 8.0, Windows XP, Oracle 10g, QC

 

Description:

The New York City Housing Authority (“NYCHA”) is the largest public housing authority in North America. NYCHA’s Conventional Public Housing program provides decent and affordable housing in a safe and secure living environment for low- and moderate-income residents throughout the five boroughs. NYCHA provides houses to the people in 2 ways.

1. Public Housing: The houses are owned by NYCHA and they are provided to the residents on an affordable and subsidized rate

2. Leased Housing / Section8: NYCHA also administers a citywide Section 8 Housing Choice Voucher Program (the “Section 8 Program”), subsidizing rents in apartments it does not own. Tenants can search houses of Approved landlords and get a house through a contract between NYCHA and Landlord where the resident will get the house on subsidized rate and the remaining amount will be paid by NYCHA to the Landlord

 

Roles and Responsibilities:

·         Involved in Preparation of Test Case and Execution of the Test Cases

·         Involved in Functionality testing

·         Involved in Bug Preparation and Reporting

·         Coordinating with onsite QA and business Team for clarification & Onsite defect simulation

Project #6

Project name                            :              Siebel Development Factory (SDF)

Client                                          :              IBM

Duration                                          :              May 2008 - March 2009

Environment                            :              Siebel 7.8, Siebel 7.5, AIX, DB2

 

Description:

Siebel Development Factory is the primary implementing unit for the Siebel CRM implementation for IBM worldwide, having more than 60,000 IBMers in 52 countries and more than 7000 Business Partners who are now using the CRM Siebel application to unite customer relationship management efforts across IBM's sales, Business Partner, technical service and support, and Marketing communities.SDF Development and Level 3 project at IBM Global Account has been quite evolving and dynamic in various respects.

 

Roles and Responsibilities:

·         Creating Test Plan and Test Approach documents.

·         Allocating the Task and maintain the Daily status Report.

·         Writing Test cases for Functional and Integration Testing.

·         Execution of test cases and coordination with developers to resolve issues and bugs.

·         Carried Functional, Integration and system Testing.

·         Conducting a weekly status meeting.

·         Preparing MR report.

·         Coordinating with onsite QA and business Team for clarification & Onsite defect simulation.

·         Preparing Test closure memo

 

Project #7

Project name                            :              AWS (AT&T Wireless)

Client                                          :              AT&T

Duration                                          :              Jan 2003 - August 2004

Environment                            :              Siebel 7.0.3 Windows 2000/XP, MS SQL Server, QC

 

Description:

AT&T Wireless is a leading telecom company in US, uses Siebel CRM package as the customers facing system for the order creation and customer maintenance. The product model environment contains the products that are offered to the customers

 

Roles and Responsibilities:

·         Involved in the development of test cases and execution the test cases.

·         Involved in Functional Testing and Regression Testing.

·         Involved in preparation of bug tracking reports and weekly status report

 

 

Project #8

Project name                            :              On line Backlog Posting

Client                                          :              Qwest Communication Inc., Denver, U.S.A

Duration                                          :              Oct 2001 - Jan 2003

Environment                            :              OSPFM, Windows NT

 

Description:

Posting and Quality control of Engineering Work orders in Master Records (Systemizing The Records).

Qwest is one of the largest providers of basic TELECOM services in the United Stated of America that has operational base in 14 states, comprising of 1400 wire centers.  To manage a huge database and facilities network, they are using an enterprise wide system called Outside Plant Management (OSP/FM V 13.0).  The OSP / FM requires the source drawing in vector format and the associated attributed data stored in ORACLE.  Currently they have all of their maps in raster format.  The activity of converting the raster source maps into vector format and ORACLE database and porting into OSP / FM is a part of facilities DATA CONVERSION component of this project.

 

Roles and Responsibilities:

·         Analysis the raster source maps

·         converting the raster source maps into vector format

·         Created cables and related components in the OSPFM

·         Involved in the Quality Assurance